bitjil Terms and Conditions

1 General Provisions

bitjil (hereinafter referred to as the "Platform", "we", or "Company") is an online betting and gaming service provider. These terms and conditions ("Terms") form a legal agreement between bitjil and its users ("you" or "member").

These Terms apply to the use of bitjil's website, app, and other services. By creating an account on the platform or starting to use its services, you are considered to have agreed to these Terms.

These Terms are governed by the applicable laws of Bangladesh. In the event of any dispute, the jurisdiction of the courts of Bangladesh shall apply. The original document in Bengali shall be considered authoritative over any translation.

2 Eligibility and Age Requirement

To use bitjil's services, you must meet the following conditions:

• You must be 21 years of age or older. Use of this platform by minors is strictly prohibited.
• You must operate the account in your own name and for your own benefit.
• You must not be subject to any legal restriction that prevents you from exercising your own judgment.
• Online betting must not be prohibited for users in the country or region from which you are accessing the platform.
• bitjil must not have previously closed or banned any of your accounts.

To verify age, bitjil may at any time request a national identity card, passport, or other government-issued document. Failure to provide valid documents may result in account suspension.

3 Account Registration

3.1 One Account Policy

Each person may create only one account. If multiple accounts belonging to the same person are detected, they will be closed immediately and all balances and bonuses may be forfeited.

3.2 Accuracy of Information

You must provide accurate, complete, and up-to-date information at the time of registration. If any information changes, you are required to update it yourself through your account. Providing false information may result in account closure.

3.3 Verification Process

bitjil may carry out identity verification (KYC) before processing payments or large withdrawals. Withdrawals of funds may be temporarily suspended until this process is completed.

4 Account Security

It is your sole responsibility to keep your account login details (email, password) completely confidential. Never share this information with any third party.

• If you suspect unauthorized access to your account, notify our support team immediately.
• If you log in from a public or shared device, make sure to log out after use.
• Operating an account on behalf of another person is strictly prohibited.
• You are responsible for all activity carried out on your account, unless you can prove that the account was used without your knowledge.

bitjil will never ask for your password by email or phone. Treat any such request as fraudulent and report it to us immediately.

5 Deposit and Withdrawal Policy

5.1 Deposit Rules

The following payment methods are currently accepted at bitjil: bKash, Nagad, Rocket.

• Minimum deposit amount: ৳500 (per method).
• Deposits must be sent from an account registered in your own name. Third-party payments are not accepted.
• After a successful deposit, funds are generally credited to your account promptly.
• To activate a bonus, you must use the payment method specified in the bonus terms.

5.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Typical withdrawal time: 5 to 30 minutes.
• Withdrawal requests must be made using the same method used for the deposit.
• Withdrawing before the wagering requirement of an active bonus is met may result in the bonus being cancelled.
• Large withdrawals may be held if KYC verification has not been completed.

5.3 Currency and Conversion

All transactions are processed in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

6 Bonuses and Promotional Offers

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000.

• Example 1: ৳1,000 deposited → ৳1,000 bonus → total ৳2,000.
• Example 2: ৳22,000 deposited → ৳10,000 bonus → total ৳32,000.
• Wagering requirement: the bonus amount must be wagered 10 times before withdrawal.

6.2 General Bonus Rules

• Each bonus offer has its own terms, which are clearly stated on the offer page.
• A member may not claim the same bonus more than once.
• bitjil reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonus balance cannot be withdrawn directly until the wagering requirement has been met.
• If bitjil determines that a member is abusing the bonus system, that account's bonuses may be cancelled.

6.3 VIP Program

bitjil offers weekly cashback across four VIP tiers:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

Advancement to a higher tier depends on regular activity and engagement with the platform. VIP cashback is subject to its own terms and conditions.

7 Betting and Gaming Rules

7.1 Betting Rules

A bet once confirmed generally cannot be changed or cancelled. If a bet is accepted unintentionally due to a technical error, bitjil reserves the right to cancel it.

7.2 Technical Issues

In the event of a technical fault or disconnection during a game or betting session, bitjil will treat the server log records as final. Claims for payouts due to "software malfunction" or "server downtime" are not accepted.

7.3 Suspicious Activity

If bitjil believes a bet was placed through fraud, match fixing, or artificial advantage, that bet will be cancelled and the associated account will be placed under investigation.

7.4 Sports Betting

Betting is available on various sports including cricket (BPL, IPL, T20 World Cup, ICC tournaments), football, and kabaddi. Each event is subject to its own betting rules.

8 Prohibited Activities

The following activities are strictly prohibited:

• Creating an account using a false identity or another person's information.
• Using the platform for money laundering or transactions involving illegal funds.
• Exploiting the bonus system to gain unfair advantages (bonus arbitrage).
• Attacking the platform using hacking, viruses, or any harmful software.
• Using automated bots or scripts for betting or gaming.
• Any activity that negatively affects other users' experience.
• Accessing the service using a VPN or proxy from a prohibited country or region.
• Assisting minors in creating accounts.

If any such activity is detected, the account will be closed immediately, all balances may be forfeited, and the matter may be reported to the relevant authorities.

9 Limitation of Liability

bitjil is committed to providing the highest quality service, however the Company's liability will be limited in the following circumstances:

• Loss caused by internet disconnection or technical issues on the part of a third party.
• If your account credentials are compromised due to your own actions or negligence.
• If service is disrupted due to unforeseen events (force majeure) such as natural disasters, government orders, or war.
• Problems arising from delays or errors by third-party payment providers.

bitjil is not liable under any circumstances for compensation exceeding the amount you have deposited.

10 Privacy and Data Protection

Protecting your personal information is of great importance to us. bitjil uses SSL encryption and other security technologies to keep your data safe.

• Your information is used solely for the purposes of providing services, identity verification, and fulfilling legal obligations.
• bitjil never sells your personal information to third parties.
• Information may be provided to government authorities if required to fulfill legal obligations.

To learn more about data protection, please read our Privacy Policy.

11 Account Closure and Suspension

11.1 Closure at User's Request

You may close your account at any time by contacting our support team. All active bets should be settled before closing the account.

11.2 Closure by bitjil

bitjil may close or suspend an account for the following reasons:

• Violation of any provision of these Terms.
• If evidence of fraud or manipulation is found.
• If an account remains inactive for a long period.
• If required for regulatory or legal reasons.

If an account is closed without valid reason, the remaining balance (free of wagering conditions) will be returned.

11.3 Self-Exclusion Under Responsible Gaming

If you are struggling with gambling addiction, you can restrict your account temporarily or permanently on your own. Visit our Responsible Gaming page to learn more.

12 Dispute Resolution

If you have a complaint about any matter, please contact our support team first. We will review the complaint within a reasonable time and try to provide a resolution.

• Submit a complaint: [email protected]
• Instant assistance is also available 24/7 via live chat.
• The more specific the details of your complaint, the faster a resolution can be reached.

If a resolution cannot be reached through support, both parties may follow the applicable Alternative Dispute Resolution (ADR) process in Bangladesh. bitjil's decision will be considered final unless a court directs otherwise.

13 Amendments and Changes

bitjil reserves the right to modify these terms and conditions at any time. For significant changes, members will be notified by email or through a notice on the platform.

• Continued use of the platform after changes have been made will be considered as acceptance of the new terms.
• If you do not agree to the new terms, you may request that your account be closed.
• The most recently updated terms and conditions will always be available on this page.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to be in effect.

14 Contact and Support

If you have any questions or need clarification about these terms and conditions, please contact us:

• Support email: [email protected]
• 24/7 live chat — support available in Bengali.

Important reminder: Gambling is for entertainment, not a source of income. Always play within your set budget. Visit our Responsible Gaming page to learn more.