bitjil Privacy Policy

1 Introduction and Applicability

bitjil ("we", "our") operates a reliable platform for online entertainment enthusiasts in Bangladesh. This privacy policy describes how we collect, store, process, and protect the personal information of users of our website bitjil.cam.

By using our website to register an account or log in, you are considered to have accepted the terms described in this privacy policy. This policy is an integral part of our terms and conditions.

This policy applies only to individuals aged 21 years or older. We do not knowingly collect information from minors. If information from a minor has been collected unintentionally, we will delete it immediately.

2 What Information We Collect

We may collect the following types of information:

2.1 Information Provided Directly

• Full name and date of birth
• Mobile number and email address
• Payment-related information (bKash, Nagad, Rocket account numbers)
• Account login credentials (username and encrypted password)
• National ID or other government-issued documents for identity verification

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type and operating system
• Date, time, and duration of visits to the website
• Pages visited and click history
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit amount, date, and method
• Withdrawal history and amount
• Betting and gaming activity logs
• Records of bonus and promotional offer usage

3 Purpose of Using Your Information

bitjil uses your information only for the following legitimate purposes:

3.1 Account Management

Your information is used to create, verify, and manage your account and to confirm your identity. This ensures that deposits, withdrawals, and gaming activities are carried out securely.

3.2 Financial Transaction Processing

Your information is used to complete secure financial transactions via bKash, Nagad, and Rocket, and to prevent fraud and money laundering.

3.3 Providing Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues and provide the necessary assistance.

3.4 Meeting Legal Obligations

Your information may be used to ensure compliance with applicable laws and regulations, and to provide information in response to requests from regulatory authorities.

3.5 Platform Improvement and Personalized Experience

By analyzing your usage patterns, we improve the quality of our services and display relevant games and offers based on your preferences.

4 Sharing and Disclosure of Information

bitjil never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following cases:

4.1 Service Providers

Our payment gateway partners, IT infrastructure providers, and cybersecurity specialists assist in managing our technical operations. These organizations use information only for specific purposes and under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or obligations under applicable law.

4.3 Fraud Prevention

Information may be shared with other operators or regulatory bodies as needed to investigate serious fraud or illegal activity.

4.4 Business Transfer

If bitjil's business is transferred partially or fully to another organization, user information may be part of that transfer. Users will be notified in advance in such cases.

5 Data Security Measures

bitjil uses industry-standard security technologies to protect your personal and financial information:

• SSL Encryption: All information transmitted on the website is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication: Two-factor authentication (2FA) is available as an additional security layer for your account.
• Regular Audits: The security of our systems is regularly tested and reviewed.
• Restricted Access: Only authorized staff can access user information.
• Data Backup: All information is regularly backed up on secure servers.

However, no method of transmitting information over the internet is completely secure. While we are committed to ensuring the highest level of protection, it is not possible to fully guarantee data security.

6 Cookie Policy

Cookies and similar technologies are used on the bitjil website. A cookie is a small text file stored in your browser.

6.1 Use of Cookies

• Keeping your login session active and ensuring security
• Remembering your preferences and language settings
• Collecting website usage statistics
• Displaying personalized content

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling cookies may limit some website functionality and cause issues with maintaining your login session.

7 Data Retention Period

We retain your information for as long as it is needed to fulfill the relevant purpose or as required by legal obligations:

• Account Information: For as long as the account is active and for a specified period after it is closed.
• Financial Transaction Records: Long-term retention in accordance with legal requirements.
• Communication History: For the period necessary for customer service purposes.
• Cookie and Session Data: Until the session ends or expires.

When information is no longer needed, we securely delete it or transform it in a way that prevents identification.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You can contact us at any time to find out what information we hold about you.

8.2 Right to Correction

If there is any error in your information, contact our customer service team to have it corrected.

8.3 Right to Deletion Request

In certain circumstances, you may request the deletion of your information. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

Contact us to object to the use of your information for marketing purposes.

8.5 Right to Data Portability

You may request a copy of your own information in a structured format.

Contact our support team for assistance in exercising these rights.

9 Protection of Minors

bitjil strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect any information from minors. Age is verified at the time of registration, and additional verification documents are requested in suspicious cases.

If you become aware that a minor is using or attempting to use our platform, please notify our support team immediately.

10 Third-Party Websites

If our website contains links to third-party websites, the privacy policies of those websites are not under our control. We are not responsible for the data collection and usage practices of third parties. We recommend reading the privacy policy of any such website before visiting it.

11 Policy Changes

bitjil reserves the right to change or update this privacy policy at any time. After any changes, the updated policy will be published on the website and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will attempt to notify you via your registered email. We recommend visiting this page regularly to stay up to date with the latest policy. Continuing to use the platform after the updated policy is published will be considered your acceptance of the revised terms.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will process your request as quickly as possible.

• Email: [email protected]
• Live Chat: Available in Bengali 24/7 on the website

We generally aim to respond to your request within business days. We are committed to working with you honestly and transparently.