Frequently Asked Questions
bitjil FAQ — all your answers in one place
From opening an account to bKash deposits, cricket betting, bonuses, and responsible gaming — find detailed answers to all frequently asked questions about bitjil right here.
bitjil is one of Bangladesh's trusted online betting platforms. Here you can enjoy cricket betting, live casino, slots, and fishing games. Whether you are new or experienced, questions are natural. Reading the Q&A below will resolve all your queries about deposits, withdrawals, bonuses, and security. If anything is still unclear, contact our 24/7 Bengali live chat.
Account
Account and Registration
To open an account at bitjil, you need to provide your active mobile number, a strong password, and your date of birth. Make sure you are at least 21 years old at the time of registration. Providing accurate information ensures smooth withdrawals in the future and keeps your account secure.
No, only one bitjil account is allowed per device or mobile number. Attempting to open multiple accounts may result in all accounts being suspended and balances being forfeited. Play by the rules and stick to one account.
On the login page, click the "Forgot password?" option and enter your registered mobile number. An OTP code will be sent — use it to set a new password. If you still have trouble, contact our 24/7 live chat.
bitjil is fully mobile-friendly. Open the website from any smartphone browser and easily place bets, play games, and deposit or withdraw funds. No separate app download is needed — the site is optimized for mobile screens.
Payment
Deposits and Withdrawals
Deposits from bKash to bitjil are usually instant. Your balance is credited within a few seconds to a few minutes after the payment is completed. If there is a long delay, contact live chat with your transaction reference number.
The minimum deposit at bitjil is ৳500 and the minimum withdrawal is also ৳500. This applies equally to all three payment methods — bKash, Nagad, and Rocket. It is more convenient to deposit in one go rather than making multiple small transactions.
Once a Nagad withdrawal request is verified, the funds typically arrive in your Nagad account within 5 to 30 minutes. It may take slightly longer during busy nighttime hours. For any urgent need, let us know via live chat.
bitjil does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own mobile banking charges — this is part of those services' own policies and is outside bitjil's control.
To deposit with Rocket, log in to bitjil, go to the "Deposit" option, and select Rocket as your payment method. Enter the desired amount and follow the on-screen instructions step by step. Once the transaction is complete, your balance will be credited automatically.
Gameplay
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to bitjil and go to the cricket section. You can bet on various markets — match winner, toss, top run scorer, or over/under — both before the match starts and during live play. The odds and conditions for each bet are clearly shown on screen.
Yes, bitjil supports live or in-play cricket betting. You can bet at real-time odds during various international matches including IPL, T20 World Cup, and BPL. Keep in mind — live odds change quickly, so make decisions fast and carefully.
All slot games at bitjil are powered by software from reputable developers (PG Soft, Pragmatic Play, JILI). These games use a Random Number Generator (RNG), which determines the outcome of every spin in a completely random and unbiased way. This is the foundation of ensuring fair play.
Yes, bitjil's live casino is fully mobile-optimized. Live dealer games from Evolution Gaming and Ezugi can be played effortlessly on a smartphone or tablet. For the best experience, use a stable 4G or Wi-Fi connection.
A fishing game is an arcade-style casino game where players shoot fish with a gun to win points and prizes. JILI's Mega Fishing, All-star Fishing, and Bomb Fishing are especially popular. Each fish has a different value and a pay table is provided within the game.
Bonus
Bonuses and Promotions
As a new member, bitjil gives a 100% bonus on your first deposit, up to a maximum of ৳10,000. Example: deposit ৳1,000 and your total balance becomes ৳2,000. A 10x wagering requirement must be met before the bonus can be withdrawn.
A 10x wagering requirement means you must place bets totaling 10 times the bonus amount before it becomes withdrawable. Example: if you receive a ৳1,000 bonus, you can withdraw the bonus portion after placing a total of ৳10,000 in bets.
bitjil's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You are automatically promoted to a higher tier based on regular play and activity on the platform. Platinum members receive up to 1.2% weekly cashback.
bitjil's VIP cashback is based on your net losses for each week. Bronze members receive 0.3%, Silver members 0.6%, Gold members 0.9%, and Platinum members up to 1.2% in weekly cashback.
Bonuses can generally be used on most games at bitjil, but certain promotions may exclude some games or categories. Each bonus has its own terms and conditions, which are shown on screen when you claim it. Read our terms and conditions for full details.
Security
Security and Responsible Gaming
bitjil uses SSL encryption to keep all data secure. Your personal or financial data is not shared with any third party. We always ensure fair play as a safe and reliable platform.
bitjil is for those aged 21 and above only. Age is verified at registration and any underage account will be closed immediately. Play responsibly and at the legal age.
If you feel that gambling is having a negative impact on your life, contact bitjil's 24/7 live chat or email us at [email protected]. You can set self-exclusion or deposit limits. Visit our responsible gaming page for more information.
To activate Self-Exclusion, contact bitjil's support team via live chat or email. You can have your account closed for a set period or permanently. This process is handled with complete confidentiality.
Yes, bitjil offers responsible gaming tools. You can set deposit limits, session time limits, or a temporary break. Use these to enjoy entertainment while staying within your budget. Visit the responsible gaming page for more details.
Need more help?
If the answers above did not resolve your issue, our support team is always ready to assist.
24/7 Live Chat
Get an instant response in Bengali. Day or night — our support team is always ready. Click the live chat button on the site.
Still have questions? Contact support
Our expert team is always ready to answer any of your questions. Join bitjil today and enjoy a safe and entertaining betting experience.